Praetorian Services Group Training Division Refund & Exchanges Policy

(Including Colorado Institute of Bail Enforcement)

Praetorian Services Group, LLC has a refund and exchange policy in place on courses offered through the Training Division and the Colorado Institute of Bail Enforcement.  This policy applies to all payments whether made by check, cash, PayPal™ or Credit/Debit Card either in person, on the phone, by fax, by mail or made online through either http://www.PraetorianServicesGroup.com , http://www.ColoradoBailInstitute.com or http://www.MySpace/com/thecibe.

The refund and exchange policy differs between the various courses offered by the Praetorian Services Group Training Division, including the Colorado Institute of Bail Enforcement.  As a standard, there are no refunds on courses purchased.  We do take in consideration extenuating circumstances and factors, and exchanges may be allowed.  Refunds ,partial or full, can be issued at the Director's discretion and will use the following guidelines in the decision:

Policy For All Core Courses (except for correspondent/at-home study courses)

Cancellation Refund Policy (All Refund Fees Are Non-Refundable):

If a student cancels/drops the course no later than 15 business days prior to the scheduled course date, a full refund may be issued to the student.  To be eligible for a full refund, the student must complete the following:

1. Return, in original condition, any course materials provided or sent to the student prior to the course
2. Request, in writing, cancellation of course received in Director's office no later than 15 business days prior to course date [email, fax, or mail]

It is requested and preferred that students attempt to re-schedule their course date prior to requesting to cancel/drop the course.

If a student cancels/drops the course 10 to 14 business days prior to scheduled course date, a partial refund equal to 50% of the course enrollment fee will be issued; for example a course fee of $250.00 will be partially refunded at $125.00 to the student.  Exceptions may be given at Director's Discretion. The following must be completed by the student to receive the partial refund:

1. Return, in original condition, any course materials provided or sent to the student prior to the course
2. Request, in writing, cancellation of course received in Director's office no later than 10-14 business days prior to course date [email, fax, or mail]

If a student cancels/drops the course with less than 10 business days until scheduled course date, no refund will be issued and student will forfeit all enrollment fees for said course.  Exceptions may be given at Director's Discretion.

Reschedule Course Policy (All Fees Are Non-Refundable):

If a student requests to reschedule their scheduled course date for a later course date no later than 15 business days prior to the originally enrolled, scheduled course date, no fee will be assessed to the students enrollment fees.  A student must complete the following to be eligible for a no fee reschedule:

1. Request, in writing, to reschedule course date received in Director's office no later than 15 business days prior to course date [email, fax, or mail]

If a student requests to reschedule their scheduled course date for a later course date no later than 5 to 14 business days prior to the originally enrolled, scheduled course date, a $25.00 non-refundable reschedule fee will be assessed to the students enrollment fees.  Exceptions may be given at Director's Discretion.  A student must complete the following to be eligible for $25.00 reschedule fee:

1. Request, in writing, to reschedule course date received in Director's office no later than 15 business days prior to course date [email, fax, or mail]
2. Submit a money order or cashiers check made payable to: Praetorian Services Group (or for bail recovery certification course: Colorado Institute of Bail Enforcement) and received by the Director's office within 10 business days of request to reschedule notification date.

Failure to send the $25.00 non-refundable reschedule fee will result in an additional $5.00 fee and the total will be deducted from the students initial enrollment fess.  Student will be required to balance their account prior to being allowed to attend or graduate course(s).

No student my request for a course reschedule with less than 5 business days until original enrolled course date.  Exceptions may be given at Director's Discretion and may result in a reschedule fee up to $50.00 with the same requirements as above for eligibility.

Course No Show Policy:

The Praetorian Services Group, including the Colorado Institute of Bail Enforcement has a strict no show policy.  Any student that fails to show for a course enrolled in on the scheduled course date, without notification in writing to Director's office at least 4 hours prior to course start time, will forfeit entire course enrollment fees.  Refunds, whether partial or full, will be decided by the Director's office and are typically not issued for a no show.  Director may choose to allow either a cancellation or refund in accordance with the policies herein and will result in said fees.

Course Exchange Policy:

Exchanges on courses, except correspondent/at-home study courses, may be allowed at the Director's discretion.  No fee will assessed on exchanges, as well as no refunds on the course cost difference.  Student will be responsible for any difference in cost between courses exchanged.  Exchanges are not guaranteed to be approved by the Director and if denied, the above cancellation and reschedule policies still apply.

Policy For All Correspondent/At-Home Study Courses:

Cancellation Refund Policy (All Refund Fees Are Non-Refundable)

No refunds or exchanges will be issued on any correspondent or at-home study course after the date course is shipped to student.  A student may request a refund on course materials prior to the ship date (typically 7 business days after order date) and will be assessed a $25.00 re-stocking fee prior to issuance of refund.  To be eligible for a refund, the student must complete the following:

1. Request, in writing, to refund course fees received in Director's office prior to course ship date [email, fax, or mail]

A student pay upgrade their correspondent/at-home study course to the classroom version of that course for the difference in course cost (shipping and handling fees at not considered part of the course cost).  Student may do this at any time, however, it is requested that notification be given to the Director's office in writing with ample time to schedule student in next available classroom version course date.  No other fees will be assessed or charged to the student for this upgrade over the difference in course cost.

Other Course Fees

Applies to all courses

Director may waive any full or partial fees listed above at his/her discretion.  Emergency or medical excuses require documentation and must be provided to the Director in a timely manner to avoid any fees. By signing below you agree that you have read and thoroughly understand all of the above fees and agree to be charged according to this agreement and fee structure.

ALLOW 10 TO 14 BUSINESS DAYS FOR REFUNDS TO BE ISSUED FROM APPROVAL DATE

For questions about this refund and exchange policy, please contact us at Info@ColoradoBailInstitute.com or Info@PraetorianServicesGroup.com or call us toll-free at 1-877-858-8018